Privacy Policy

1. Who We Are

This website, iso-certification.ae (the "Site"), is operated by AURION ISO Consultants ("AURION", "we", "us", or "our"), an ISO certification, consulting, and training provider with offices in the Dubai Airport Free Zone, Dubai, and SAIF Zone, Sharjah, United Arab Emirates.

We are committed to protecting your privacy and handling your personal data responsibly, in line with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy explains what information we collect when you use the Site, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

a) Information you provide to us

When you submit an enquiry through our quote request form, or contact us by phone, email, or WhatsApp, we collect:

• Contact details — your name, company name, phone/WhatsApp number, and email address.
• Enquiry details — the ISO standard or service you are interested in, and any other information you choose to share with us.

b) Information collected automatically

When you visit the Site, we and our third-party service providers automatically collect certain information through cookies and similar technologies, including:

• Device and browser data — IP address, browser type and version, operating system, device type, and screen size.
• Usage data — pages viewed, time spent on pages, links clicked, referring website, and the approximate geographic location derived from your IP address.
• Advertising identifiers — cookie identifiers used by advertising platforms such as Google Ads and Meta to measure and personalise advertising.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for ISO certification, consulting, and training services;
• Communicate with you by phone, email, or WhatsApp about your enquiry and our services;
• Operate, maintain, and improve the Site and our marketing;
• Measure the effectiveness of our advertising campaigns (including Google Ads) and understand how visitors use the Site;
• Show you relevant advertisements on Google, Facebook, Instagram, and other platforms (remarketing);
• Prevent spam and abuse of our enquiry forms;
• Comply with applicable legal obligations.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (such as pixels and tags, deployed via Google Tag Manager) for the following purposes:

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies entirely or delete existing ones. Please note that blocking some cookies may affect how the Site functions.

5. Google Ads & Remarketing

We use Google Ads, including its conversion tracking and remarketing features, and Google Tag Manager to manage tracking tags on the Site.

• Conversion tracking — when you arrive at the Site after clicking one of our Google ads, Google places a cookie on your device that helps us understand which ads lead to enquiries. This data is aggregated and does not personally identify you to us.
• Remarketing — third-party vendors, including Google, use cookies to serve ads to you on other websites and apps based on your past visits to this Site.
• Analytics — we may use Google Analytics to collect anonymised statistics about Site usage. Google may associate this data with your Google account if you are signed in and have enabled ads personalisation.

For more information on how Google collects and processes data, please see "How Google uses information from sites or apps that use our services".

6. Meta (Facebook) Pixel

The Site uses the Meta Pixel, a tool provided by Meta Platforms, Inc. The pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show ads to people who have visited the Site. The data collected via the pixel is processed by Meta in accordance with its own Privacy Policy.

You can manage how Meta uses your data for advertising in your Facebook Ad Preferences.

7. How We Share Information

We may share your information with:

• Service providers — such as our website hosting provider, email service, and the advertising and analytics platforms described above (Google, Meta), strictly for the purposes set out in this policy;
• Professional advisers and authorities — where required to comply with a legal obligation, court order, or lawful request by a government authority;
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your personal data.

We do not sell, rent, or trade your personal information.

8. Data Retention

We keep enquiry information only for as long as necessary to respond to your request, provide our services, and meet our legal and accounting obligations. Advertising and analytics cookies expire according to the retention periods set by the respective platforms (typically between 24 hours and 24 months). You may request deletion of your personal data at any time — see Your Rights & Choices.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure transmission of form data, access controls, and spam-prevention measures. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights & Choices

Subject to applicable law (including the UAE PDPL), you have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion of your personal data;
• Object to or restrict certain processing, including direct marketing;
• Withdraw consent at any time where processing is based on consent;
• Opt out of personalised advertising using the tools listed in sections 5 and 6 above.

To exercise any of these rights, contact us using the details in the Contact Us section. We will respond within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

The Site provides business-to-business services and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Links

The Site may contain links to third-party websites and services (for example, WhatsApp, Google, and Meta platforms). We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: